![]() ![]() ![]() If you received an incorrect or damaged item, please use the portal above to contact us immediately or email Once your return is received and processed, you will receive an email notification and your refund will be issued immediately. We reserve the right to refuse returns that do not meet these criteria. Original shipping costs are non-refundable. In order to start a return, please click the link above and use our exchange and return portal. Bottom wear on shoes will not be accepted. * FOR PATINA FOOTWEAR: To be eligible for a return, footwear and hats must be returned in new condition and in their original packaging. Please click the link below and complete the steps to process your exchange or return. If you prefer a refund to your original form of payment, your return will be subject to return shipping costs, which will be deducted from your refund. We will provide a prepaid return shipping label if you'd like to exchange your items or return them for store credit. There are certain situations where only partial refunds may be granted (if applicable), such as an item not in its original condition, being damaged, or missing parts for reasons not due to our error. ![]() Footwear and hats must be returned in their original packaging. Bags should be returned as they were shipped, with tissue stuffed inside and handles carefully folded to avoid any damage. To be eligible for a return, your item must be unused and in new condition. In order to exchange or return an item, you must visit the portal linked below and complete the process within 15 days of delivery (this window is extended around holidays). ![]()
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